Are you a small business boss who wants to build a tribe of committed and action-taking customers? Then listen up! This is a flipped case study, written by the customer *me* about one such biz owner who shall remain anonymous. I love her. I lover her hard. And I buy from her – consistently. Like […]

Imagine having the power to create the best possible customer experience for your tribe?  Guess what? You already have it. You may just need help harnessing that power from a pretty little thang called a Customer Experience Strategy. According to a Walker study, by the year 2020 customer experience will overtake price and product as […]